Are Prime Academy programs applicable for all classes?
Prime Academy’s learning programs are for students from Play Group to Class 12. We also offer programs for competitive exams like state/union public service commissions and On Demand Courses (See details)
How Do I get started?
Download the app from our website or connect with our team at +91 9742915241/6026556527 for assistance. You can clarify all your doubts by joining the links sent to your phone/e- mail/what’s app post registration and online subscription.
Do all programs have live-doubt solving?
Live doubt-solving feature is available as a part of Prime Academy’s courses offering.
What is a free demo class and how do I register for it?
Your can attend a free demo class by our top teachers to experience our programmes first-hand. This is a great way to understand Prime Academy’s way of teaching. Our counsellor will help book a demo class for you at your convenience.
Are demo classes free?
Yes, they are free. More details about the demo classes will be provided by our counsellor.
Are Prime Academy’s programs mapped to the school syllabus/curriculum?
Yes, the programs are personalised for students as per CBSE syllabus.
SUBSCRIPTION AND BILLING
Is the app available for free?
The app is free to download and some content is free of charge. You have to purchase the program to access the complete learning program.
When do I start getting charged?
You will be charged based on your plan.
Can the subscription be cancelled?
Yes, the subscription can be cancelled anytime in the app or your Play-store account.
What is the cost of subscribing to Prime Academy’s programs?
There are multiple courses and each course will be personalised to the learning needs of the students. Our counsellor will be able to help you choose the right course and the pricing will vary depending on the personalised package.
I have downloaded the Prime Academy’s app but the screen is not loading, what do I do?
If the screen is stuck or not loading further, please uninstall and reinstall the app, making sure there’s an active internet connection to do so. If you’re still facing the issue, please send an email to email@example.com along with details of your device and Operating System (OS) which will help us better troubleshoot the issue.
My verification code for the Prime Academy’s app is not getting verified, what do I do?
If you are facing any issues with the verification code, please call our helpline number +91 6026556527.
Do you provide customer support?
Yes, we provide customer support for all our enrolled users. You can write to us at firstname.lastname@example.org or on our support site.